https://wiki.smartplayer.org/index.php?action=history&feed=atom&title=Translations%3ATechnical_support_service%2F5%2Fen 2026-05-13T19:36:41Z История изменений этой страницы в вики MediaWiki 1.45.1 https://wiki.smartplayer.org/index.php?title=Translations:Technical_support_service/5/en&diff=11926&oldid=prev 2024-03-21T09:18:09Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="ru"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Предыдущая версия</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Версия от 12:18, 21 марта 2024</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Строка 1:</td> <td colspan="2" class="diff-lineno">Строка 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>=== '''<del style="font-weight: bold; text-decoration: none;">No </del>Response in "Feedback <del style="font-weight: bold; text-decoration: none;">Waiting</del>" Status''' ===</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>=== '''<ins style="font-weight: bold; text-decoration: none;">Lack of </ins>Response in "<ins style="font-weight: bold; text-decoration: none;">Awaiting </ins>Feedback" Status''' ===</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>If the user does not leave a comment after the technical support specialist has set the "Feedback <del style="font-weight: bold; text-decoration: none;">waiting</del>" status, then after two weeks (14 days) the request will be automatically closed by the system. That is, the system will automatically change the request's status to "<del style="font-weight: bold; text-decoration: none;">Done</del>".</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>If the user does not leave a comment after the technical support specialist has set the "<ins style="font-weight: bold; text-decoration: none;">Awaiting </ins>Feedback" status, then after two weeks (14 days)<ins style="font-weight: bold; text-decoration: none;">, </ins>the request will be automatically closed by the system. That is, the system will automatically change the request's status to "<ins style="font-weight: bold; text-decoration: none;">Completed</ins>".</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== &#039;&#039;&#039;Quality Assessment of Interaction with Technical Support&#039;&#039;&#039; ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== &#039;&#039;&#039;Quality Assessment of Interaction with Technical Support&#039;&#039;&#039; ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">After </del>the <del style="font-weight: bold; text-decoration: none;">user's </del>request <del style="font-weight: bold; text-decoration: none;">has been completed </del>(receiving the "<del style="font-weight: bold; text-decoration: none;">Done</del>" status), the user will receive an email asking them to rate their <del style="font-weight: bold; text-decoration: none;">experience </del>with the support team (on a five-point scale). Clicking on any rating will take the user <del style="font-weight: bold; text-decoration: none;">back </del>to the technical support portal, where they need to re-rate (on a five-point scale) and comment on their experience with technical support. The comment left by the user will help improve interaction with technical support.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Within a few minutes after the completion of work on </ins>the request (receiving the "<ins style="font-weight: bold; text-decoration: none;">Completed</ins>" status), the user will receive an email asking them to rate their <ins style="font-weight: bold; text-decoration: none;">interaction </ins>with the support team (on a five-point scale). Clicking on any rating will take the user to the technical support portal, where they need to re-rate (on a five-point scale) and comment on their experience with <ins style="font-weight: bold; text-decoration: none;">the </ins>technical support <ins style="font-weight: bold; text-decoration: none;">team</ins>. The comment left by the user will help improve interaction with technical support.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[[File:<del style="font-weight: bold; text-decoration: none;">2_оценки</del>.png|thumb|center| Feedback window with ratings.|800px]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[[File:<ins style="font-weight: bold; text-decoration: none;">Оценка_взаимодействия</ins>.png|thumb|center| Feedback window with ratings.|800px]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Note|To see this email, the user needs to log into the email they used to create the request on the technical support portal. |warn}}</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Note|To see this email, the user needs to log into the email they used to create the request on the technical support portal. |warn}}</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== &#039;&#039;&#039;Final Outcome&#039;&#039;&#039; ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== &#039;&#039;&#039;Final Outcome&#039;&#039;&#039; ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Users know and understand how to interact with the technical support portal and technical support specialists. They understand the rules and <del style="font-weight: bold; text-decoration: none;">the procedure </del>for correctly resolving <del style="font-weight: bold; text-decoration: none;">the </del>user<del style="font-weight: bold; text-decoration: none;">'s issue</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Users know and understand how to interact with the technical support portal and technical support specialists. They understand the rules and <ins style="font-weight: bold; text-decoration: none;">procedures </ins>for correctly resolving user <ins style="font-weight: bold; text-decoration: none;">errors</ins>.</div></td></tr> <!-- diff cache key smp_wiki-ru:diff:1.41:old-11893:rev-11926:php=table --> </table>

N.Bloshkin https://wiki.smartplayer.org/index.php?title=Translations:Technical_support_service/5/en&diff=11893&oldid=prev 2024-03-20T15:45:22Z

<p>FuzzyBot переименовал страницу <a href="/index.php?title=Translations:%D0%A0%D0%B0%D0%B1%D0%BE%D1%82%D0%B0_%D1%81_%D0%BF%D0%BE%D1%80%D1%82%D0%B0%D0%BB%D0%BE%D0%BC_%D1%82%D0%B5%D1%85%D0%BD%D0%B8%D1%87%D0%B5%D1%81%D0%BA%D0%BE%D0%B9_%D0%BF%D0%BE%D0%B4%D0%B4%D0%B5%D1%80%D0%B6%D0%BA%D0%B8/5/en&amp;action=edit&amp;redlink=1" class="new" title="Translations:Работа с порталом технической поддержки/5/en (страница не существует)">Translations:Работа с порталом технической поддержки/5/en</a> в <a href="/index.php?title=Translations:Technical_support_service/5/en" title="Translations:Technical support service/5/en">Translations:Technical support service/5/en</a> без оставления перенаправления: Часть переводимой страницы Работа с порталом технической поддержки.</p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <tr class="diff-title" lang="ru"> <td colspan="1" style="background-color: #fff; color: #202122; text-align: center;">← Предыдущая версия</td> <td colspan="1" style="background-color: #fff; color: #202122; text-align: center;">Версия от 18:45, 20 марта 2024</td> </tr><tr><td colspan="2" class="diff-notice" lang="ru"><div class="mw-diff-empty">(нет различий)</div> </td></tr></table>

FuzzyBot https://wiki.smartplayer.org/index.php?title=Translations:Technical_support_service/5/en&diff=11878&oldid=prev 2024-03-20T11:08:32Z

<p>Новая страница: «=== &#039;&#039;&#039;No Response in &quot;Feedback Waiting&quot; Status&#039;&#039;&#039; === If the user does not leave a comment after the technical support specialist has set the &quot;Feedback waiting&quot; status, then after two weeks (14 days) the request will be automatically closed by the system. That is, the system will automatically change the request&#039;s status to &quot;Done&quot;. == &#039;&#039;&#039;Quality Assessment of Interaction with Technical Support&#039;&#039;&#039; == After the user&#039;s request has been completed (receiving the...»</p> <p><b>Новая страница</b></p><div>=== &#039;&#039;&#039;No Response in &quot;Feedback Waiting&quot; Status&#039;&#039;&#039; ===<br /> If the user does not leave a comment after the technical support specialist has set the &quot;Feedback waiting&quot; status, then after two weeks (14 days) the request will be automatically closed by the system. That is, the system will automatically change the request&#039;s status to &quot;Done&quot;.<br /> == &#039;&#039;&#039;Quality Assessment of Interaction with Technical Support&#039;&#039;&#039; ==<br /> After the user&#039;s request has been completed (receiving the &quot;Done&quot; status), the user will receive an email asking them to rate their experience with the support team (on a five-point scale). Clicking on any rating will take the user back to the technical support portal, where they need to re-rate (on a five-point scale) and comment on their experience with technical support. The comment left by the user will help improve interaction with technical support.<br /> [[File:2_оценки.png|thumb|center| Feedback window with ratings.|800px]]<br /> {{Note|To see this email, the user needs to log into the email they used to create the request on the technical support portal. |warn}}<br /> == &#039;&#039;&#039;Final Outcome&#039;&#039;&#039; ==<br /> Users know and understand how to interact with the technical support portal and technical support specialists. They understand the rules and the procedure for correctly resolving the user&#039;s issue.</div>

N.Bloshkin