(Новая страница: «=== '''Add New Company''' === After clicking the "Add New Company" button, a new window will open for the user. center|thumb|The "Add New Company" window|800px In this window, the user will need to specify the following details: * Manager - here the name of the manager who will be attached to this company is specified. * Company Name - in this line, the name of the company being created is written. * D...»)
(Новая страница: «== '''Operating Principle''' == To enable SmartPlayer technical support specialists to make remote adjustments, the user needs to log in to their personal account. Next, the user should navigate to the "Settings" section. center|thumb|Navigating to the "Settings" section|800px The next step is to scroll down to find the "Remote Support Access" block. File:Удаленной_доступ_к_тех_подрежке....»)
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== '''Situation Description''' ==
== '''Situation Description''' ==
Within the SmartPayer platform, administrators have the ability to access a special technical support section. Within this section, system administrators can perform various technical and administrative actions.
Within the SmartPayer platform, users have the ability to grant remote access for technical operations by the SmartPlayer support team.
== '''Operational Logic''' ==
== '''Operational Logic''' ==
The system administrator can navigate to the administration dashboard via [https://rc.smartplayer.org/admin/#/authPage this link]
After logging into the SmartPlayer platform using their account, users can go to settings and grant access to technical support for various configurations. The settings that technical support can remotely adjust after gaining access include:
[[File:Страница_авторизации.png|center|thumb|Example of the start page with authorization.|800px]]
* Assigning/removing licenses
On the login page, the system administrator needs to enter their username and password.
* Adding a manager/technical support specialist
After entering the login credentials, there will be an automatic redirection to the main "Technical Support" page.
* Adding a new company
[[File:Стартовая страница.png|center|thumb|Example of the start page|800px]]
* Exporting a company and its information
== '''Main Features''' ==
== '''Operating Principle''' ==
On the start page, the technical support specialist can work on situations related to: licenses, adding companies, adding managers, and exporting companies.
To enable SmartPlayer technical support specialists to make remote adjustments, the user needs to log in to their personal account.
[[File: Стартовая страница_ технической поддержки.png|center|thumb|Blocks of the start page|800px]]
Next, the user should navigate to the "Settings" section.
The page itself contains several sections:
[[File:Раздел_настроек.png|center|thumb|Navigating to the "Settings" section|800px]]
# Search with settings
The next step is to scroll down to find the "Remote Support Access" block.
# "Add new company"
[[File:Удаленной_доступ_к_тех_подрежке.png|center|thumb|"Remote Technical Support Access" block|800px]]
# List of licenses
To enable "Remote Support Access", it is necessary to toggle the checkbox.<br>
# Company export
After toggling the checkbox, technical support specialists will be able to perform work.
# Adding a manager
Once the checkbox is activated, it is also possible to set the "Auto-disable access after" parameter. In this parameter, one can choose from several time intervals:
# Account logout icon
* Three hours
One icon in the row of icons at the top right was not marked
The highlighted icon in the screenshot is the icon that leads to the start page, where the user is initially after authorization.
* Two days
{{Note|Also, in the upper right corner, there is a session countdown timer. It shows how much time the system administrator has before the current session closes.
[[File: Списки_настроек_автоотключения.png|center|thumb|List of settings for auto-disabling the functionality|800px]]
=== '''Search with Advanced Settings''' ===
After switching the checkbox setting and setting the automatic disconnection interval, click the "Save" button to apply the settings.
[[File: Умный_поиск.png|right|thumb|Example of smart search by devices |150px]]
== '''Final Result''' ==
[[File: Сортировки.png|right|thumb|Example of sorts|150px]]
The user can grant remote access to SmartPlayer technical support and understands what they can configure.
A search bar that has additional capabilities for advanced search. These capabilities include:
[[File: Расширенный_поиск.png|center|thumb|Example of search bar|800px]]
* Standard search bar - where users can search for licenses by name.
* Enable smart search by devices (toggle the checkbox). After toggling the checkbox, the ability to search by the minimum and maximum number of devices becomes available.
* List with sorting options. Sorting is available - by novelty, ascending, descending, and by default.
=== '''Add New Company''' ===
After clicking the "Add New Company" button, a new window will open for the user.
[[File: Создание_новой_компани.png|center|thumb|The "Add New Company" window|800px]]
In this window, the user will need to specify the following details:
* Manager - here the name of the manager who will be attached to this company is specified.
* Company Name - in this line, the name of the company being created is written.
* Duration of Activity - this parameter, which determines the duration of the company's activity, needs to be set manually.
* Username - this line will indicate the name of the account owner who can add companies.
* Role - a pop-up window with a list of possible roles.
* Default Language - a pop-up window where you can set the required language.
* E-mail (login) of the first user in the company - the e-mail of the first user who will be linked to the created company is written.
* Password - allows you to set a password for the new company.
* Confirm Password - it is necessary to confirm the correctness of the password entered above.
After filling in all the parameters, click the "Save" button to apply the settings. If you need to exit this window without saving the parameters, you can click the "Cancel" button.
=== '''List of Licenses''' ===
The "List of Licenses" block occupies a large area on the main page.
[[File: Список_лицензий.png|center|thumb|Example of a search bar|800px]]
In the "List of Licenses" section, the user can:
* View information about the company to which the license belongs.
* Dive into the content of the licenses by clicking the "More" button.
* View information on the number of devices and licenses in the company.
* Edit the license by clicking on the "Pencil" icon.
<div lang="ru" dir="ltr" class="mw-content-ltr">
===='''Содержимое лицензий и возможность их редактирования'''====
При нажатии на кнопку "Подробнее" можно будет увидеть более развернутую информацию о компании, количестве лицензий в компании и типе самой лицензии.
{{Note|Для лучшего понимания отображаемой информации рекомендуется обратиться к инструкции [[Лицензирование]]. |warn}}
[[File:Раздел_подробнее.png|center|thumb|Пример предоставляемой информации о лицензии в разделе "Подробнее".800px]]
При нажатии на иконку "Карандаш" и переход в раздел "Редактировать лицензию" можно получить информацию, указанную выше в разделе "Добавить новую компанию".
[[File:Создание_новой_компани.png|center|thumb|Пример окна, которое открывается перед редактированием лицензии.|800px]]
=== '''Выгрузка компании''' ===
После нажатия на кнопку "Выгрузить компанию", начинается скачивание архива ".zip" формата, со списком компании. Сам архив находится в разделе "Загрузки" в браузере. Извлеченная из него информация будет предоставлена в виде файлов с форматом ".csv".
[[File: Инфа_с_архива.png|center|thumb|Пример архива с ".csv" файлами|800px]]
=== '''Добавление менеджера''' ===
При нажатии на иконку "Менеджеры" пользователя перебросит на новую страницу. В этой странице слева-вверху будет кнопка "Добавить менеджера".
* Роль пользователя - можно выставить одного из двух добавляемых пользователей: менеджер или специалист технической поддержки.
* Имя пользователя - имя, которое будет присвоено новому пользователю.
* E-mail - электронная почта пользователя.
* Пароль - пароль, который будет присвоен созданному пользователю.
* Дата начала - дата начала действия учетной записи.
* Дата завершения - дата завершения учетной записи.
После заполнения всех параметров необходимо нажать кнопку "Сохранить", чтобы применить настройки. Если необходимо выйти из данного окна без сохранения параметров, можно нажать кнопку "Отменить".
</div>
<div lang="ru" dir="ltr" class="mw-content-ltr">
=== '''Выход из учетной записи''' ===
При нажатии на иконку "Выход из учетной записи" текущего пользователя разлогинит и вернет на страницу авторизации.
[[File: Выйти_из_учетной_записи.png|center|thumb|Иконка "Выход из учетной записи".|800px]]
== '''Итоговый результат''' ==
Системные администраторы понимают, знают и умеют использовать все возможности кабинета администрирования.
Within the SmartPayer platform, users have the ability to grant remote access for technical operations by the SmartPlayer support team.
Operational Logic
After logging into the SmartPlayer platform using their account, users can go to settings and grant access to technical support for various configurations. The settings that technical support can remotely adjust after gaining access include:
Assigning/removing licenses
Adding a manager/technical support specialist
Adding a new company
Exporting a company and its information
Operating Principle
To enable SmartPlayer technical support specialists to make remote adjustments, the user needs to log in to their personal account.
Next, the user should navigate to the "Settings" section.
Navigating to the "Settings" section
The next step is to scroll down to find the "Remote Support Access" block.
"Remote Technical Support Access" block
To enable "Remote Support Access", it is necessary to toggle the checkbox.
After toggling the checkbox, technical support specialists will be able to perform work.
Once the checkbox is activated, it is also possible to set the "Auto-disable access after" parameter. In this parameter, one can choose from several time intervals:
Three hours
Twelve hours
One day
Two days
Three days
List of settings for auto-disabling the functionality
After switching the checkbox setting and setting the automatic disconnection interval, click the "Save" button to apply the settings.
Final Result
The user can grant remote access to SmartPlayer technical support and understands what they can configure.
