(содержимое: «== '''Situation Description''' == Within the SmartPayer platform, administrators have the ability to access a special technical support section. Within this section, system administrators can perform various technical and administrative actions. == '''Operational Logic''' == The system administrator can navig...», единственным автором которого был N.Bloshkin (обсуждение))
(Новая страница: «== '''Operating Principle''' == To enable SmartPlayer technical support specialists to make remote adjustments, the user needs to log in to their personal account. Next, the user should navigate to the "Settings" section. center|thumb|Navigating to the "Settings" section|800px The next step is to scroll down to find the "Remote Support Access" block. File:Удаленной_доступ_к_тех_подрежке....»)
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== '''Situation Description''' ==
== '''Описание ситуации''' ==
Within the SmartPayer platform, users have the ability to grant remote access for technical operations by the SmartPlayer support team.
Внутри платформы SmartPayer у администраторов есть возможность зайти в специальный раздел технической поддержки. Внутри этого раздела системные администраторы могут производить различные действия технического и административного характера.
== '''Логика работы''' ==
== '''Operational Logic''' ==
Системный администратор может перейти по ссылке в кабинет администрирования по [https://rc.smartplayer.org/admin/#/authPage ссылке]
After logging into the SmartPlayer platform using their account, users can go to settings and grant access to technical support for various configurations. The settings that technical support can remotely adjust after gaining access include:
[[File: Страница_авторизации.png|center|thumb|Пример стартовой страницы с авторизацией.|800px]]
* Assigning/removing licenses
На странице авторизации системному администратору необходимо ввести логин и пароль.
* Adding a manager/technical support specialist
После введения данных для авторизации произойдет автоматическое перенаправление на главную страницу "Технической поддержки".
To enable SmartPlayer technical support specialists to make remote adjustments, the user needs to log in to their personal account.
On the start page, the technical support specialist can work on situations related to: licenses, adding companies, adding managers, and exporting companies.
Next, the user should navigate to the "Settings" section.
[[File: Стартовая страница_ технической поддержки.png|center|thumb|Blocks of the start page|800px]]
[[File:Раздел_настроек.png|center|thumb|Navigating to the "Settings" section|800px]]
The page itself contains several sections:
The next step is to scroll down to find the "Remote Support Access" block.
# Search with settings
[[File:Удаленной_доступ_к_тех_подрежке.png|center|thumb|"Remote Technical Support Access" block|800px]]
# "Add new company"
To enable "Remote Support Access", it is necessary to toggle the checkbox.<br>
# List of licenses
After toggling the checkbox, technical support specialists will be able to perform work.
# Company export
Once the checkbox is activated, it is also possible to set the "Auto-disable access after" parameter. In this parameter, one can choose from several time intervals:
# Adding a manager
* Three hours
# Account logout icon
* Twelve hours
One icon in the row of icons at the top right was not marked
The highlighted icon in the screenshot is the icon that leads to the start page, where the user is initially after authorization.
* Three days
{{Note|Also, in the upper right corner, there is a session countdown timer. It shows how much time the system administrator has before the current session closes.
[[File: Списки_настроек_автоотключения.png|center|thumb|List of settings for auto-disabling the functionality|800px]]
After switching the checkbox setting and setting the automatic disconnection interval, click the "Save" button to apply the settings.
=== '''Search with Advanced Settings''' ===
[[File: Умный_поиск.png|right|thumb|Example of smart search by devices |150px]]
[[File: Сортировки.png|right|thumb|Example of sorts|150px]]
A search bar that has additional capabilities for advanced search. These capabilities include:
[[File: Расширенный_поиск.png|center|thumb|Example of search bar|800px]]
* Standard search bar - where users can search for licenses by name.
* Enable smart search by devices (toggle the checkbox). After toggling the checkbox, the ability to search by the minimum and maximum number of devices becomes available.
* List with sorting options. Sorting is available - by novelty, ascending, descending, and by default.
=== '''Add New Company''' ===
After clicking the "Add New Company" button, a new window will open for the user.
[[File: Создание_новой_компани.png|center|thumb|The "Add New Company" window|800px]]
In this window, the user will need to specify the following details:
* Manager - here the name of the manager who will be attached to this company is specified.
* Company Name - in this line, the name of the company being created is written.
* Duration of Activity - this parameter, which determines the duration of the company's activity, needs to be set manually.
* Username - this line will indicate the name of the account owner who can add companies.
* Role - a pop-up window with a list of possible roles.
* Default Language - a pop-up window where you can set the required language.
* E-mail (login) of the first user in the company - the e-mail of the first user who will be linked to the created company is written.
* Password - allows you to set a password for the new company.
* Confirm Password - it is necessary to confirm the correctness of the password entered above.
After filling in all the parameters, click the "Save" button to apply the settings. If you need to exit this window without saving the parameters, you can click the "Cancel" button.
=== '''List of Licenses''' ===
The "List of Licenses" block occupies a large area on the main page.
[[File: Список_лицензий.png|center|thumb|Example of a search bar|800px]]
In the "List of Licenses" section, the user can:
* View information about the company to which the license belongs.
* Dive into the content of the licenses by clicking the "More" button.
* View information on the number of devices and licenses in the company.
* Edit the license by clicking on the "Pencil" icon.
===='''License Content and Editing Options'''====
Clicking on the "More" button reveals more detailed information about the company, the number of licenses in the company, and the type of the license itself.
{{Note|For a better understanding of the information displayed, it is recommended to refer to the [[Licensing]] guide. |warn}}
[[File:Раздел_подробнее.png|center|thumb|Example of the information provided about the license in the "More" section. 800px]]
By clicking on the "Pencil" icon and going to the "Edit License" section, you can get the information mentioned above in the "Add New Company" section.
[[File:Создание_новой_компани.png|center|thumb|Example of the window that opens before editing a license.|800px]]
=== '''Company Export''' ===
Clicking on the "Export Company" button starts downloading a ".zip" format archive, with the company list. The archive is located in the "Downloads" section of the browser. The extracted information will be presented in ".csv" file format.
[[File:Инфа_с_архива.png|center|thumb|Example of an archive with ".csv" files|800px]]
=== '''Adding a Manager''' ===
Clicking on the "Managers" icon redirects the user to a new page. On this page, there will be a "Add Manager" button in the upper left corner.
[[File:Добавить_менеджера.png|center|thumb|Example of "Add Manager" window|800px]]
Clicking on it opens another window where all available parameters must be filled in:
[[File:Роль_пользователя.png|right|thumb|User role options |150px]]
* User Role - can be set as one of two users to be added: manager or technical support specialist.
* Username - the name that will be assigned to the new user.
* E-mail - the user's email address.
* Password - the password that will be assigned to the created user.
* Start Date - the start date of the account's validity.
* End Date - the end date of the account.
After filling in all the parameters, click the "Save" button to apply the settings. If you need to exit this window without saving the parameters, you can click the "Cancel" button.
=== '''Logout from Account''' ===
Clicking on the "Logout from Account" icon will log out the current user and return them to the login page.
[[File:Выйти_из_учетной_записи.png|center|thumb|The "Logout from Account" icon.|800px]]
== '''Final Result''' ==
== '''Final Result''' ==
System administrators understand, know, and are able to use all the functionalities of the administration dashboard.
The user can grant remote access to SmartPlayer technical support and understands what they can configure.
Within the SmartPayer platform, users have the ability to grant remote access for technical operations by the SmartPlayer support team.
Operational Logic
After logging into the SmartPlayer platform using their account, users can go to settings and grant access to technical support for various configurations. The settings that technical support can remotely adjust after gaining access include:
Assigning/removing licenses
Adding a manager/technical support specialist
Adding a new company
Exporting a company and its information
Operating Principle
To enable SmartPlayer technical support specialists to make remote adjustments, the user needs to log in to their personal account.
Next, the user should navigate to the "Settings" section.
Navigating to the "Settings" section
The next step is to scroll down to find the "Remote Support Access" block.
"Remote Technical Support Access" block
To enable "Remote Support Access", it is necessary to toggle the checkbox.
After toggling the checkbox, technical support specialists will be able to perform work.
Once the checkbox is activated, it is also possible to set the "Auto-disable access after" parameter. In this parameter, one can choose from several time intervals:
Three hours
Twelve hours
One day
Two days
Three days
List of settings for auto-disabling the functionality
After switching the checkbox setting and setting the automatic disconnection interval, click the "Save" button to apply the settings.
Final Result
The user can grant remote access to SmartPlayer technical support and understands what they can configure.
