Функционал "Вход и взаимодействие с технической поддержкой"/en: различия между версиями

Материал из SmartPlayer
(Новая страница: «== '''Situation Description''' == Within the SmartPayer platform, users have the ability to grant remote access for technical operations by the SmartPlayer support team. == '''Operational Logic''' == After logging into the SmartPlayer platform using their account, users can go to settings and grant access to technical support for various configurations. The settings that technical support can remotely adjust after gaining access include: * Assigning/removin...»)
(Новая страница: «== '''Operating Principle''' == To enable SmartPlayer technical support specialists to make remote adjustments, the user needs to log in to their personal account. Next, the user should navigate to the "Settings" section. center|thumb|Navigating to the "Settings" section|800px The next step is to scroll down to find the "Remote Support Access" block. File:Удаленной_доступ_к_тех_подрежке....»)
 
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* Adding a new company
* Adding a new company
* Exporting a company and its information
* Exporting a company and its information
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== '''Operating Principle''' ==
== '''Принцип действия''' ==
To enable SmartPlayer technical support specialists to make remote adjustments, the user needs to log in to their personal account.
Чтобы специалисты технической поддержки SmartPlayer могли удаленно произвести настройки, пользователю необходимо зайти в личный кабинет.
Next, the user should navigate to the "Settings" section.
Далее пользователю необходимо перейти в раздел "Настройки".
[[File:Раздел_настроек.png|center|thumb|Navigating to the "Settings" section|800px]]
[[File:Раздел_настроек.png|center|thumb|Переход в раздел "Настройки"|800px]]
The next step is to scroll down to find the "Remote Support Access" block.
Следующим шагом ему необходимо сделать несколько скроллов мышкой вниз и найти блок "Доступ для удаленной поддержки".
[[File:Удаленной_доступ_к_тех_подрежке.png|center|thumb|"Remote Technical Support Access" block|800px]]
[[File:Удаленной_доступ_к_тех_подрежке.png|center|thumb|Блок "Доступ к удаленной технической поддержке"|800px]]
To enable "Remote Support Access", it is necessary to toggle the checkbox.<br>
Для того чтобы включить "Доступ для удаленной поддержки" необходимо переключить чекбокс.<br>
After toggling the checkbox, technical support specialists will be able to perform work.
После переключения чекбокса специалисты технической поддержки смогут проводить работы.  
Once the checkbox is activated, it is also possible to set the "Auto-disable access after" parameter. In this parameter, one can choose from several time intervals:
После активации чекбокса также можно выставить параметр "Через сколько автоматический отключить доступ". В этом параметре можно выбрать временных промежутков:
* Three hours
* Три часа
* Twelve hours
* Двенадцать часов
* One day
* Один день
* Two days
* Два дня
* Three days
* Три дня
[[File: Списки_настроек_автоотключения.png|center|thumb|List of settings for auto-disabling the functionality|800px]]
[[File:Списки_настроек_автоотключения.png|center|thumb|Список настроек по автоотключению функционала|800px]]
After switching the checkbox setting and setting the automatic disconnection interval, click the "Save" button to apply the settings.
После переключения настройки с чекбоксом и выставления промежутка автоматического отключения доступа необходимо нажать кнопку "Сохранить" для применения настроек.
== '''Final Result''' ==
== '''Итоговый результат''' ==
The user can grant remote access to SmartPlayer technical support and understands what they can configure.
Пользователь может дать удаленный доступ технической поддержки SmartPlayer и понимает какие вещи они могут настроить.
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Текущая версия от 22:21, 27 декабря 2023

Situation Description

Within the SmartPayer platform, users have the ability to grant remote access for technical operations by the SmartPlayer support team.

Operational Logic

After logging into the SmartPlayer platform using their account, users can go to settings and grant access to technical support for various configurations. The settings that technical support can remotely adjust after gaining access include:

  • Assigning/removing licenses
  • Adding a manager/technical support specialist
  • Adding a new company
  • Exporting a company and its information

Operating Principle

To enable SmartPlayer technical support specialists to make remote adjustments, the user needs to log in to their personal account. Next, the user should navigate to the "Settings" section.

Navigating to the "Settings" section

The next step is to scroll down to find the "Remote Support Access" block.

"Remote Technical Support Access" block

To enable "Remote Support Access", it is necessary to toggle the checkbox.
After toggling the checkbox, technical support specialists will be able to perform work. Once the checkbox is activated, it is also possible to set the "Auto-disable access after" parameter. In this parameter, one can choose from several time intervals:

  • Three hours
  • Twelve hours
  • One day
  • Two days
  • Three days
List of settings for auto-disabling the functionality

After switching the checkbox setting and setting the automatic disconnection interval, click the "Save" button to apply the settings.

Final Result

The user can grant remote access to SmartPlayer technical support and understands what they can configure.

Источник — https://wiki.smartplayer.org/index.php?title=Функционал_%22Вход_и_взаимодействие_с_технической_поддержкой%22/en&oldid=11261