Версия от 14:01, 20 марта 2024; N.Bloshkin(обсуждение | вклад)(Новая страница: «== '''Situation Description''' == Users may encounter problems while working with the SmartPlayer platform. The detected issues need to be resolved. This is where the technical support department comes in. To facilitate the interaction process between the user and technical support specialists, it is recommended to adhere to the rules described in this article. == '''First Step''' == Upon encountering an issue with the SmartPlayer platform, the first thing a...»)
Users may encounter problems while working with the SmartPlayer platform. The detected issues need to be resolved. This is where the technical support department comes in. To facilitate the interaction process between the user and technical support specialists, it is recommended to adhere to the rules described in this article.
First Step
Upon encountering an issue with the SmartPlayer platform, the first thing a user should do is visit the technical support portal, available at link
On the first visit to the portal, the system will ask the user to log in. For authentication, the user needs to enter the login (e-mail) and password of the account linked to their company.
Example of the authorization window display on the technical support portal.
If the user enters an e-mail that is not linked to any of the existing companies, the system will ask them to register.
Example of the account registration window display on the technical support portal.
