Translations:Technical support service/5/en
No Response in "Feedback Waiting" Status
If the user does not leave a comment after the technical support specialist has set the "Feedback waiting" status, then after two weeks (14 days) the request will be automatically closed by the system. That is, the system will automatically change the request's status to "Done".
Quality Assessment of Interaction with Technical Support
After the user's request has been completed (receiving the "Done" status), the user will receive an email asking them to rate their experience with the support team (on a five-point scale). Clicking on any rating will take the user back to the technical support portal, where they need to re-rate (on a five-point scale) and comment on their experience with technical support. The comment left by the user will help improve interaction with technical support.
Final Outcome
Users know and understand how to interact with the technical support portal and technical support specialists. They understand the rules and the procedure for correctly resolving the user's issue.
