Broken/DebugSmartPlayer/2/en

== Receiving log from device (logs) == Each client application writes an event log to its internal memory of the device, if necessary, it can be obtained and sent for analysis to SmartPLayer technical support, in order to get the most useful logs, do the following:

1. In the device settings (Select device -> In the right toolbar Settings), when it is online (green), enable the Debug or Trace logging mode. This will configure the device so that it writes more detailed messages about its work.
2. Try to reproduce the abnormal situation on the device
3. Go to the device card (Select device -> In the right toolbar Information) and download the archive with the log.

There are two parameters:

• current - the archive with the event log for the current day will be unloaded, as a result of its smaller size. If the network is unstable, the best choice.
• full - the archive with the event log for several days will be unloaded. It can transmit a large amount of data, the network should be more stable.