Broken/Troubleshooting/2/en

If you do not find your situation in the list of known problems, contact SmartPlayer's technical support.
Providing following data will help us to solve your problem as quickly as possible:

1. Platform / client used: SSSP / Windows / Linux / Android.
2. OS version or firmware version in case of SSSP.
3. Connection method Ethernet (RJ-45) / Wi-Fi / 3G-4G or Offline mode.