Broken/Troubleshooting/20/en

In SmartPlayer, the screen may appear offline (gray) if the following setup problems are present.

• The device is set to the wrong date and time (from the current date). The connection is made via the secure HTTPS protocol, the device does not let the connection pass if the date of the certificate does not match the date set on the device.
  • Solution. Set the current date and time on your device.
• Make sure that the provider of the application (the URL of the link that you are driving in) can be accessed from the internal network of the enterprise.
  • Solution. The devices have a built-in browser, open the link (the URL of the link that you are typing in) in the browser and make sure that the browser opens the link.
• Make sure your device has an internet connection.
  • Solution. Open the connection settings and check that the device receives an internet connection check.

Using webOS as an example