Translations:Android/11/en

Troubleshooting

Installing the application. If an error appears during installation (there may be different text) and a window does not appear to allow installation from unknown sources. Do the following:

• Android 5.0+ and up to 8.0 (Android Oreo). Settings -> Lock screen and protection -> Unknown sources -> (see further instructions above)
• Android 8.0+ Settings -> Applications -> Additional settings (... in the upper right corner) -> Special access rights -> Install unknown applications -> Allow installation for required applications
• During installation, the message 'there was a problem parsing the package' may appear. This means that the client application is not fully downloaded, or there were errors during loading on the media.