Translations:BrightSign OS/13/en
Initial Setup
Preparing the Device for Launch
To configure network parameters (Ethernet/WiFi/Modem) on the device, use BrightAuthor:connected.
Available for download at https://www.brightsign.biz/digital-signage-products/software/brightauthorconnected.
BrightAuthor:connected allows you to configure device parameters, including network settings.
Network configuration depends on the connected network. Video tutorials: https://www.brightsign.biz/training-1/tutorial-videos
By default, access to the device (web interface):
- login: admin
- password: device serial number
Factory reset (Restoring to factory settings)
Sometimes you need to reset the device to factory settings:
1. Turn off the power
2. Hold down the reset and svc buttons
3. Turn on the power (plug in the adapter cable)
4. Wait until the Err LED starts flashing red, then release the buttons
5. Wait until the device completes operations; if HDMI is connected, a progress bar will be visible
Video tutorial: https://vimeo.com/351436006?embedded=true&source=video_title&owner=25098699
Firmware Update
Starting from client app version v1.3.0 and higher, during initial setup (before registration in the personal account), if the firmware is available on the SmartPlayer server for the configured device, the app will prompt to update it.
Updating the firmware to the latest version is a good practice.
How to check and update the current firmware: https://docs.brightsign.biz/display/DOC/Firmware+Installation+Instructions>
Preparing the MicroSD Card
1. How to choose a MicroSD card - https://brightsign.zendesk.com/hc/en-us/articles/218065677-How-to-select-an-SD-card. Recommended MicroSD cards - https://www.brightsign.biz/digital-signage-products/accessories/MicroSD-cards
2. Format it to exFAT - https://brightsign.zendesk.com/hc/en-us/articles/360041158914-How-do-I-format-or-erase-an-SD-card. The card size determines the available memory for SmartPlayer. After formatting, the MicroSD must be empty, without third-party files.
3. Place the SmartPlayer client app in the root of the formatted card. The final file structure is shown in the screenshot. Never modify files inside the sp_app or autorun.brs folders; this will cause malfunction or prevent launch. File operations within sp_app occur only via the SmartPlayer dashboard.

4. Insert the MicroSD card into the device slot
5. Disconnect and reconnect power to reboot (the power button will not respond if the card was hot-inserted). The first boot takes 1–3 minutes (depending on the card).
6. If the device is online, a nine-digit registration code will appear.
7. Continue following the guide: http://wiki.smartplayer.org/index.php/Getting_started
Working with Audio (Volume)
BrightSign devices have no system-wide volume control. Volume is set per content item — video, audio, etc. SmartPlayer supports volume adjustment per content during broadcast creation, allowing playback at a specific volume level.
Current Version Limitations
- no proof-of-play statistics support (disabled)
- no 4K content support (plays in FullHD)
- BrightSign OS uses its own list of time zones with specific logic.
moment.JS library, it is not possible to set the exact time zone. The system selects based on time offset equivalence rather than name, thus choosing the first matching time zone found in moment.JS . More details: link