Translations:DebugSmartPlayer/26/en

Getting log from device (logs)

Each client application writes an event log to its internal device memory, if necessary, it can be obtained and sent for analysis to SmartPLayer technical support, to get the most useful logs, do the following:

1. In the device settings (Select device -> In the right toolbar Settings), when it is in online status (green), enable the Debug or Trace logging mode. This will configure the device so that it writes more detailed messages about its operation
2. Try to reproduce the abnormal situation on the device
3. Go to the device card (Select device -> Info in the right toolbar) and download the archive with the log.