Новая страница: «== '''Description of the Situation''' == The “Device Logs” section of the SmartPlayer personal account contains information about logs exported from user devices. The device logs allow centralized collection, storage, and export of device logs. == '''Action Algorithm''' == The user must register/log in to the SmartPlayer personal account.<br> Next, navigate to the “Devices” section and find the corresponding category in the list displayed on the left...»
The “Device Logs” section of the SmartPlayer personal account contains information about logs exported from user devices. The device logs allow centralized collection, storage, and export of device logs.
Action Algorithm
The user must register/log in to the SmartPlayer personal account.
Next, navigate to the “Devices” section and find the corresponding category in the list displayed on the left side of the screen.
Example of the location of the “Device Logs” category in the personal account
After that, the section page will open, which will look like the screenshot below.
Example of the main page of the “Device Logs” section
If there are no tasks (exported logs) in the “Device Logs” category, the page will look like this:
Example of an empty main page of the “Device Logs” category
Page Content
The device logs page includes the following information:
status — displays a color indication of the upload process. Three statuses are available: in progress, uploaded, canceled;
name — the name of the device from which the export was performed;
start date — the date and time when the export started;
end date — the date and time when the export finished;
deletion time — displays the date and time when the log will be removed from the device logs (set on the device before export);
progress — displays a textual description of the upload process. Three statuses are available: in progress, uploaded, canceled;
log type — displays information about the type of exported logs. Two options are available: full — complete logs of the device for the entire operating time, actual — logs for a specific time period.
Example of the information displayed in the device logs
Statuses of Exported Tasks (Logs)
All exported tasks can be divided into the following types:
In progress — a task (log) that is currently being generated. Indicated by an empty circle and the corresponding value in the “Progress” column.
Canceled — a task (log) that was canceled during the upload process. Indicated by a yellow circle and has the corresponding status in the “Progress” column.
Uploaded — a task (log) that has been fully generated on the server and uploaded to the personal account. Indicated by a green circle and has the corresponding status in the “Progress” column.
Example of task (log) statuses
During the task (log) generation process, the user can cancel it by clicking the “Cancel export” line.
Example of the “Cancel export” line
Generated Tasks
After a task with logs has been generated, the user can perform the following actions:
Download.
Delete.
Example of “Download” and “Delete” buttons for exported tasks (logs)
Log archives are stored for 24 hours. After that, they are automatically deleted.
Bulk Selection of Tasks
The user can select multiple tasks (logs) at once using checkboxes. All selected tasks will appear in the upper-right part of the screen, and a control panel for the selected tasks will open.
Example of selected tasks (logs)
After selecting the required tasks (logs), the user can perform the following actions:
Download — click the line to start exporting logs to the user's device.
Delete — click the line to remove the selected tasks.
Cancel selection — a button that removes selection from all tasks (logs).
Example of buttons for interacting with selected devices
Name of Exported Logs
Logs exported from the personal account now have a clear name that can be divided into logical parts.
Example name: Test Tech Write_2026226644.
In this name:
Test Tech Write — device name;
2026 — year of log export;
226 — month and day of log export (2 — February, 26 — day of the month);
644 — time of log export (time is in UTC, so it may differ from the device’s local time).
Example of log naming structure
Useful Information
This section contains articles recommended for better understanding of the platform’s capabilities:
If the article does not help you use the functionality as intended, or if you still have questions after reading it, you can ask them in the “Discussions” section at the top of the page.
