Удаленная очистка устройства/en

Situation Description

Users now have the ability to remotely clean the device’s local storage through the SmartPlayer personal account interface. This functionality is available for every supported OS that the SmartPlayer company works with.

Action Algorithm

To use this functionality, the user must register/log in to their SmartPlayer personal account.
Then, go to the “Devices” section in the personal account and select the desired device by clicking on it.

Example of the “Devices” section and device list

After that, a tool panel will open on the right side of the screen, where the user needs to select the “Information” line.

Example of the “Information” line in the device tool panel

By clicking on the “Information” line, the user will be taken to a new page with descriptions, buttons, and device parameters. In this case, the user should find the button panel (located below the screenshot preview window) and look for the broom icon.

Example of the device cleanup icon

Clicking the icon will open a modal window with cleanup options. Currently, three types of cleanup are available:

1. Delete all files on the device.
2. Clear local storage.
3. Clear statistics.

Example of available device cleanup types

To start the cleanup process, click the “Clear” button in the modal window.

Example of the “Clear” button

Delete all files on the device

Deleting all files on the device — removes all physically downloaded files. All files downloaded to the device are deleted.
In the application, everything is stored in a separate folder, and all contents along with the folder itself are deleted.

Clear local storage

Clearing local storage — this completely clears the database. It does **not** delete downloaded files or content, but fully clears the database along with statistics.

Clear statistics

Clearing statistics — this deletes entries from the database that are responsible for statistics.

This is useful when a large amount of statistics data accumulates on the device and hasn't been sent to the server (e.g., due to long periods without connection). In such cases, a device filled with unsent statistics may become unstable.

Video Instruction

Clearing local storage on the device

Additional Information

If this article doesn't help you use the functionality as intended, or if questions remain after reading, they can be asked in the “Discussion” section at the top of the page.

Example of the “Discussion” tab on the wiki page

Additional information can also be found on the page Как взаимодействовать пользователю с разделом "Обсуждения"