Soft Reset for Web OS

Description of the Situation

The updated SmartPlayer platform expands the capabilities for interacting with devices running WebOS. It is now possible to perform a soft reset to factory settings without losing data.

Related Information

The term "Soft Reset" refers to a restart of the system or application without deleting data or settings, as opposed to a full (hard) reset. It is similar to turning the device off and back on — in most cases, this resolves minor issues.

Action Algorithm

Soft Reset is available and functional only for devices with an online status.

To use the soft reset functionality, the user must first register or log in to the SmartPlayer platform.
The next step is to go to the "Devices" section.

Example of the "Devices" section in the personal account

Then, the user should locate the device running WebOS.

Example of devices display in the personal account

Clicking on the device will open the settings panel, where the user needs to click on the "Information" line.

Example of the "Information" line in the toolbar

In the "Information" section, the user should find the screen gear icon on the left panel, under the screen preview. This icon is the "Soft Reset" functionality for the device.

Example of the "Soft Reset" icon display

After clicking, a modal window will appear with a notification about resetting all settings without data loss. To start the reset process, click the "Clear" button.

Example of the modal window display

The final step is the device restart, which will result in a green online status.

Soft Reset may take 3–5 minutes.

Video Instruction

Soft Reset on Web OS Devices

Additional Information

If this article does not help you use the functionality as intended, or if questions remain after reading it, you can raise them in the "Discussions" section at the top of the page.

Example of the "Discussions" tab display on the wiki page

Additional information can also be found on the page Как взаимодействовать пользователю с разделом "Обсуждения".