Login and Interaction with Technical Support Functionality
Situation Description
Within the SmartPayer platform, users have the ability to grant remote access for technical operations by the SmartPlayer support team.
Operational Logic
After logging into the SmartPlayer platform using their account, users can go to settings and grant access to technical support for various configurations. The settings that technical support can remotely adjust after gaining access include:
- Assigning/removing licenses
- Adding a manager/technical support specialist
- Adding a new company
- Exporting a company and its information
Operating Principle
To enable SmartPlayer technical support specialists to make remote adjustments, the user needs to log in to their personal account. Next, the user should navigate to the "Settings" section.
The next step is to scroll down to find the "Remote Support Access" block.
To enable "Remote Support Access", it is necessary to toggle the checkbox.
After toggling the checkbox, technical support specialists will be able to perform work.
Once the checkbox is activated, it is also possible to set the "Auto-disable access after" parameter. In this parameter, one can choose from several time intervals:
- Three hours
- Twelve hours
- One day
- Two days
- Three days
After switching the checkbox setting and setting the automatic disconnection interval, click the "Save" button to apply the settings.
Final Result
The user can grant remote access to SmartPlayer technical support and understands what they can configure.
