Translations:Запрос лицензий из личного кабинета/1/en

Description of the Situation

SmartPlayer platform users have received a new feature related to requesting and receiving license information directly from the personal account. This functionality allows users to request the required number of licenses directly from their dashboard.

If the user does not know who their manager is or which manager is assigned to them, it is recommended to contact us via email at sale@smartplayer.org. The message must include the project name and the license certificate (attached), which the user receives when they start working with SmartPlayer.

Step-by-Step Instructions

First, the user must register or log in to the SmartPlayer platform.
Next, the user should scroll down the SmartPlayer personal account and find the “Licenses^beta” section and click on it.

Example of the “Licenses^beta” section in the SmartPlayer personal account

After clicking, a new page will open. In the window, the user should click the “Request Licenses” button.

Example of the “Request Licenses” button

After clicking the “Request Licenses” button, a modal window will appear with a list of parameters to be specified when requesting licenses. The list includes:

• Number of devices – enter the quantity as a number;
• License type – available as a dropdown: subscription or purchase;
• Plan – select an available plan from the dropdown;
• Start date – choose the license start date using the calendar;
• End date – four options are available: custom (calendar available), 1 month, 6 months, 1 year;
• Comments – allows the user to leave any comments regarding the license request.

After filling out all required fields, click the “Generate” button.

Example of the modal window and the “Generate” button for the license request

Then a file will be downloaded from the personal account to the user's computer. The file will appear in the “Downloads” folder.

Example of the license file on the PC

As a final step, the user should send the generated file to their assigned SmartPlayer manager.

Additional Information

If this article does not help you use the feature as intended or if questions remain after reading, you can post them in the “Discussions” section at the top of the page.

Example of the “Discussions” tab on the wiki page

Additional information is also available on the page Как взаимодействовать пользователю с разделом "Обсуждения"