Broken/DebugSmartPlayer/6/en

If after checking the device remains offline in the personal account (gray), you can pick up the logs locally from the device for subsequent transfer to those. SmartPlayer support. To do this, install (or use the standard) file manager (for example:ES File Manager), to go to:
/sdcard/Android/data/org.smartplayer.android.client/files/Logs/*
Insert the USB stick (previously formatted in fat32) into the device and copy the contents of the entire folder. Then transfer these files to the SmartPlayer technical department.