Broken/Troubleshooting/1/en

General guidelines

1. In case of errors in the work of prof. panels or SmartPlayer software, first make sure that you are using one of the latest / recommended firmware versions.
   1. Samsung: Press the "Menu" button on the remote control. In the menu that appears, select "System" -> "Contact Samsung". The latest firmware versions can be found here.

Also, to cut off most of the possible problems, it is recommended to do a Factory Reset. To do this, from the off state, dial the combination mute-1-8-2-PowerOn on the remote control. In the service menu that appears, select Option -> Factory Reset -> Factory Reset.

1. 1. LG:
      1. 'WebOS 2.0 / WebOS 3.0' On the remote control, press the "Home" button, select System Information / Information.
         
      2. 'webOS 3.2 / webOS 4.0' Press the "Home" button on the remote control, select the S / W Version tile
   2. Phillips: