Downloading information about the presence of synchronization on the device

Description of the Situation

For each device in the SmartPlayer personal account, it is possible to export device information into a separate `.xlsx` file. The key update of this functionality is the ability to export information about the use of the “Synchronization” mode on the device.

The export works both for a single device and for multiple devices.

Preliminary Settings

To include device information in the export file, the user must go to the “Devices” section and select the required device by clicking on it (the device background will be highlighted in gray).

Example of the “Devices” section and a selected device in the SmartPlayer personal account

A device control panel will appear on the right side of the screen. In this panel, locate the “Settings” line and click on it.

Example of the “Settings” line

Next, the device settings page will open. The user needs to find the “Content” category and expand it by clicking.

Example of the “Content” category in device settings

Within the expanded section, toggle the “Synchronize content” parameter. To enable exporting synchronization information, set the parameter to “Yes”. By default, devices have this parameter set to “No”.

Example of the “Synchronize content” parameter

A short description is available under the parameter name and is recommended for reading.

After configuring this parameter, click the “Save changes” button at the bottom center of the screen. The setting will now be active for the selected device.

Example of the “Save changes” button

If multiple devices are to be exported, repeat the steps above for each device.

Action Algorithm

To use this functionality, the user must register/log in to the SmartPlayer platform.
Next, go to the “Devices” section and select one or multiple devices using the checkbox (tick) at the top of each device icon.

Example of selected devices via checkboxes

After selection, the list of selected devices will appear on the right side of the screen. Above the list, there is a “Select action” field. Clicking it opens a list of available actions.

Example of the “Select action” field

In the opened list, select the “Export devices” option.

Example of the “Export devices” option

After clicking, the export of a `.xlsx` file will begin. The file will contain information about the selected device(s).

Example of the exported document with device information

The exported information is described below.

List of Exported Information

After downloading and opening the document, the following information will be available:

• identifier;
• name;
• status;
• registration code;
• last connection (date and time);
• total storage size;
• used storage size;
• free storage size;
• created (device creation date in the personal account);
• address;
• blocked (whether the device is blocked from content playback);
• synchronization (new field showing information about the “Synchronization” mode).

Example of information in the exported document

Video Instruction

Exporting synchronization mode information on a device

Additional Information

If this article does not help you use the functionality as intended, or if questions remain after reading it, they can be raised in the “Discussions” section at the top of the page.

Example of the “Discussions” tab on the wiki page

Additional information can also be found on the page How users interact with the "Discussions" section